Cafe & Playground Rules

  • The responsibility for the use of the play structures and the health and safety for children remains with their parents or caregivers.

  • As we operate our own café instore, no outside food or drinks are allowed except for a birthday cake which is allowed only through booked parties.

  • To help us maintain a bacteria and germ free environment, we ask that you assist us in cleaning up any excessive food or spills to the best of your ability. Please notify our team to sanitise the affected area if you had an accident. The areas are otherwise sanitised throughout the day.

  • Wearing socks is mandatory for kids and adults when using the play equipment for health and safety reasons. Bare feet are not allowed within the centre. You will be asked to exit the play area if you do not comply to this rule. No shoes on any of the play equipment, in any of the kids play areas.

  • Parents and/or carers are responsible for actively watching and supervising their kids at all times. Supervising person must be over the age of 18. A child found left on the premises without a guardian will be handed over to the appropriate authorities.

  • The playground is suitable for kids up to 12 years only.

  • Our little kids areas is to be used for ages 0 to 2 years and the toddler area are for 3 to 4 years only. Toys in these areas are designed for these age groups and older kids are not allowed to use these areas, no exceptions. NO TOYS are to be taken out of these areas into the general play area.

  • Trip & Slip Hazards is present due to the nature of this space. Please use walkways in a calm manner to move around in this space. It is up to you to provide grip socks should you feel it is necessary.

  • Please do not use our equipment if you or your children have any flu like symptoms e.g. runny nose, coughs etc.

  • No loose or hanging accessories allowed when using the play area.

  • No toys, food, drinks, rides or balls are to be taken onto the main structure.

  • No climbing on the netting or on the outside of the equipment/structure.

  • One person at a time can go down the slides. Mug ‘n Brush does not supervise slides and it is parents’ responsibility to ensure the equipment is used in a safe manner. Slides must be used in this way: Only one person may use the slide at any time, the feet of the person must go down the slide first.

  • Please report any accident, safety concern or injury to a member of our trained staff immediately. We have trained first aid responders on site. Let our staff know when you are in need of a first aider.

  • Although Mug ‘n Brush take the utmost care to supply a safe environment, all playgrounds contains a risk to injury. Common injuries may include head injuries, strains, sprains, fractured bones, torn ligaments, but is not exclusive to. This is the nature of any playground. Mug ‘n Brush will not accept responsibility for any injuries nor will it entertain any claims for damage resulting from the use of our play area. By entering this premise you acknowledge this risk and indemnify Mug ‘n Brush, its owners and staff against all claims and costs associated with these injuries.

  • Mug ‘n Brush do not take responsibility for any lost and stolen items.

  • Food Allergies

    Our centre is not an allergy free space and our menu items may include peanuts, eggs, milk, dairy, fish and a range of nuts. Always notify a staff member if you are severely allergic, have your medication with you and ensure you have received the correct food before consuming it